By ordering with our company you agree to all store policies.

MONDAY-FRIDAY 11AM-5PM PST

WE ARE CLOSED WEEKENDS.

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DELIVERY

All packages REQUIRE your signature to ensure it’s delivered. Be home when it’s scheduled to be delivered. If you miss the delivery, you'll have to pick up your package with your ID at your local Fedex,Ups or DHL facility.

 

ORDER CANCELLATIONS

To avoid delays with our Orders, We cannot cancel orders. Please make sure your addresses are correct and your address is safe for delivery.

 Due to hygiene Problems, We do not accept returns on used bundles, wigs,frontals, tape ins or closures. It is unsanitary to return items that a customer has used. We do not issue refunds for used, worn or touched hair.

*EXCHANGES are only for customers who didn't receive the correct order and therefore can receive an exchange.

DO YOU OFFER EXCHANGES?

 We are pleased to offer an exchange policy on unopened hair extensions within five (5)DAYS within you receiving your order. We find that we have very low return rates and we are our proud of our hair quality. However, we understand that there may be a case in which you need to exchange your order and we are more than happy to accommodate exchanges on hair extensions that have not been opened, worn or tampered with!

 We are not responsible for any stylist trying to custom color or dye your hair, because we understand that everyone is not a colorist or a specialist at coloring hair extensions.You must contact us first before refunding your package within the five (5) day return period. All SINSLAY HAIR Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer exchanges if the hair HAS BEEN OPENED OR TAMPERED WITH BECAUSE WE CAN NOT RE-SELL IT.

RETURNS/REFUNDS

You are responsible for all return or exchange shipping costs unless we are at fault for your incorrect items and we recommend that you send your return with a tracking number because SINSLAY HAIR will not be responsible for lost returns. We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel, which we will not be responsible for. Ship with USPS. All Sales are FINAL. No REFUNDS.

 

BILLING/SHIPPING ADDRESS

Your BILLING and SHIPPING ADDRESS must be the same.

MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR ORDER WILL NOT GO THROUGH